A couple of weeks ago Greg and I went truck shopping. After having trouble getting a certain dealer to call us back (though we basically walked in and said, “Hi, we want to buy a truck as soon as possible. Will you sell it to us?”), I sent an e-mail blast to every Dodge dealer in a 45-mile radius, describing exactly what we wanted, and asking for a quote.
We got about ten responses, and ended up working out a deal with a dealership that gave us the best deal. No big surprise, right?
But one of the other dealerships sent me this:
We just wanted to make sure your on-line vehicle request is being handled to your satisfaction. I would consider it a personal favor if you would reply to this email and let me know if there is anything we can do to provide you with better service.
How are we doing?
Did we provide the information you needed?
What would you like us to do to make your experience better?
I responded almost immediately with:
I certainly appreciate your help. We ordered a Ram through South County Dodge on Saturday. Sorry.
And then he came back with:
Thanks for letting me know. I am however disappointed to hear that you pulled the trigger and didn’t let me see if I could beat their deal.
Do you ever have one of those days when you’re a little cranky because you’ve been corralling children and fighting to get the young one to clean his room and trying to teach the older one how to bake cookies, and something like this just RUBS YOU THE WRONG WAY?
Yeah, me too.
So here’s what I’ve sent Travis:
Dear Travis –
I understand you’re disappointed. Once when I was a kid I thought I would see if my tongue would really stick to metal when it was freezing, just like Flick in “A Christmas Story.” I chose to do it myself – did it without issue of the triple-dog-dare, in fact. I was very disappointed to find the stories were true. As it turns out, the movie’s creators failed to issue a warning that children shouldn’t try those stunts at home.
Anyway, back on point, we had so many responses from dealers we simply could not make a decision. My husband and I, after 7 or 8 tequila shots, realized we had but one option. We posted each e-mail quote from dealers on the wall and commenced a dart-throwing to decide who would get our business. As it turns out, neither my husband nor I can hold our tequila, so our aim was off. I am sure if we had been sober, you would have been the winner. As it stands, we are now replacing 3 sheets of drywall and a cat.
I’m sure you understand.
Should be interesting to see his response.
If I don’t get back here before the holiday, Merry Christmas or Happy Festivus or whatever you celebrate or don’t celebrate or whatever.