Last week you sent some college-aged kids door-to-door around our neighborhood hawking U-verse. I told them that was great, my husband had hoped you’d come to our neighborhood, they should come back after I’d had a chance to discuss it with him.
They returned during the dinner hour. My husband left his meal and went to the door to spend at least 20 minutes signing up for U-verse. Eventually we signed up for a package that was slightly more than what we pay now for internet and TV service, but offered a couple of bells and whistles we don’t currently have.
Two days later, we received a call from AT&T informing us that U-verse was unavailable in our area – even though your door-to-door representatives HAD A LIST OF NAMES of residents they were SUPPOSED TO CONTACT in order to inform us U-verse was available.
The next day, my husband checked your website; upon entering our address, it said that U-verse was, indeed, available. He called your representatives, and after several long minutes on the telephone, she informed him that yes, it was available.
And that it would cost more than the door-to-door representative said it would.
AT&T, you can go kick rocks. You wasted at least an hour of our time (some of which was during the dinner hour) and effort in order to misquote prices and give us the general run-around.
We’ll be sticking with Charter and Dish Network, whose prices are substantially less than yours for the same service.
And by the way, it was your piss-poor service five years ago that led us to abandon you and go with Vonage for our telephone service. We saved substantial amounts of money and aggravation because your knuckle-dragging, chuckleheaded idiot customer service representatives and techs couldn’t find our house on the computer and couldn’t read a map well enough to physically get your asses out here.